Why Richmond Businesses Choose BELNIS for Managed IT Services
Local Support with National-Scale Expertise
We're headquartered in the region, and every support ticket is handled by local IT professionals who know your business. You'll never be stuck in an offshore support queue or waiting days for a fix. We're responsive, consistent, and invested in Richmond's business community.
35+ Years of Trusted Service
BELNIS has been serving Richmond since 1989 with one of the highest client retention rates in the region. Clients stay with us because we solve problems thoroughly, build meaningful relationships, and earn their trust over the long haul.
Compliance-First Approach
Unlike other providers, we don't treat compliance as an afterthought. Our team brings decades of enterprise-level security and regulatory experience to help you meet the demands of frameworks like HIPAA, SOC 2, and modern cyber liability insurance policies.
Strategic Business Reviews
We don't just maintain your technology—we help you grow with it. Our clients benefit from quarterly or monthly strategic business reviews where we discuss business goals, user growth, hardware refresh cycles, and long-term IT planning. With our guidance, there are no surprises—just clear, actionable next steps.
Since 1989
HIPAA Verified
100%
What It’s Like to Work with BELNIS: Onboarding & Partnership
When a new client reaches out, we begin with a short discovery call to ensure mutual fit. If we both move forward, we conduct a complete cyber assessment using the Galactic Scan platform. This uncovers risks and vulnerabilities in your environment and helps us build a customized roadmap for improvement.
From there, we present a concise PowerPoint outlining:
Key security findings
Recommended fixes and security priorities
A tailored managed services package, including what's in scope and out of scope
After agreement, onboarding typically lasts 30 days. During this time, we:
Deploy monitoring and endpoint management agents
Complete a full infrastructure review
Identify high-priority items for remediation
Meet weekly to review progress and budget alignment
Throughout onboarding, your assigned service manager becomes your primary point of contact—ensuring clarity, accountability, and continuity.
Why Businesses in Richmond Switch to BELNIS
Here are the most common pain points we solve for:
Poor response times from current IT providers
Unreliable Wi-Fi or printer issues impacting productivity
Uncertainty about cybersecurity posture or data safety
Frustration with M&A changes—clients whose MSP was acquired often experience a steep drop in service quality and communication
Our clients want professional, enterprise-grade support—but with a local, relationship-first approach. That's exactly what we deliver.
Flexible Packages Built for Business Growth
We offer a recommended base package that includes all critical managed services for Richmond businesses. From there, clients can choose from add-ons like:
Mobile Device Management
Ongoing Vulnerability Scanning and Remediation
SOC 2, HIPAA, SEC, FINRA or other compliance support
Virtual CIO or CSO (Chief Security Officer) services
This hybrid model gives your team flexibility while ensuring core coverage isn't compromised. We focus on best practices first, and give you clear choices for enhancements.
Continuous Improvement is Part of Our DNA
Client experience isn't just a slogan for us—it's something we measure and act on daily. Every support ticket is followed up with a satisfaction rating. Anything less than excellent triggers an immediate review by our service manager.
If a mistake is made, we conduct an after-action review, document the fix, and share it with you—so it never happens again. This transparent, accountable approach is one reason we consistently maintain 95%+ customer satisfaction.
We also hold monthly all-hands meetings to analyze performance and push new initiatives to improve service delivery across the board.
How We're Preparing for the Future of Managed IT
The MSP industry is rapidly evolving—and we're staying ahead of the curve to keep our clients protected and productive.
Increasing Compliance Demands
More Richmond businesses are now required to meet specific cybersecurity requirements just to qualify for insurance. Our compliance-first methodology helps you stay audit-ready and confident in your risk posture.
Artificial Intelligence Adoption
AI tools are transforming how teams work. We're helping clients explore AI tools like Copilot and ChatGPT—but with a focus on privacy, security, and control. You'll get practical guidance, not hype.
Whether it's secure AI rollouts or preparing for the next regulatory change, BELNIS is your proactive partner.
Our IT Services
Cybersecurity Services
Protect your business from the growing threats of cyber attacks with our comprehensive Cybersecurity Services. We implement advanced security protocols, including firewalls, threat monitoring, encryption, and multi-factor authentication, to keep your data safe from unauthorized access. Our proactive approach ensures your network remains secure, protecting your business reputation and critical assets.
Data Backup and Recovery Services
Minimize downtime and prevent data loss with our Data Backup & Recovery Services. BELNIS provides reliable backup solutions that secure your important data, allowing for quick recovery in the event of a system failure or cyber incident. We ensure your information is easily accessible and protected, enabling business continuity and peace of mind.
Disaster Recovery Planning
Prepare for the unexpected with our Disaster Recovery Planning services. BELNIS develops tailored recovery plans designed to restore operations swiftly following a disaster, ensuring minimal downtime and loss. Our team works with you to implement strategies that protect essential data and maintain productivity, so your business can bounce back quickly from any disruption.
IT Compliance Services
Stay compliant and secure with BELNIS's IT Compliance Services. We guide your business through the requirements of industry standards, aligning your technology infrastructure with regulatory mandates to protect sensitive information. With our compliance expertise, you can reduce the risk of penalties and safeguard your business from compliance-related threats.
HIPAA Compliance Services
Safeguard patient information and meet regulatory requirements with our HIPAA Compliance Services. BELNIS helps healthcare organizations implement secure systems, protecting patient data while ensuring adherence to HIPAA standards. From data encryption to access controls, we enable your business to stay compliant and secure.
FTC Compliance Services
Protect consumer data and maintain trust with our FTC Compliance Services. BELNIS supports businesses in establishing security practices that align with Federal Trade Commission standards, implementing safeguards that protect against unauthorized data access. Our approach ensures your business is positioned to meet FTC requirements and avoid compliance issues.
PCI Compliance Services
For businesses handling card payments, PCI compliance is essential. BELNIS's PCI Compliance Services provide robust security measures that align with Payment Card Industry standards, helping you secure sensitive payment data and prevent breaches. From encryption to secure network design, our team ensures your business is PCI-compliant and protected.
IT Help Desk Services
Keep your team productive and efficient with our IT Help Desk Services. BELNIS provides responsive support for technical issues, ensuring your employees have the assistance they need to resolve problems quickly. Our help desk service allows your team to focus on their work, knowing expert support is just a call away.
Managed IT Services
Enhance your IT infrastructure with BELNIS's Managed IT Services. We provide continuous monitoring, maintenance, and support, ensuring your systems run optimally and securely. Our proactive approach reduces downtime and enhances productivity, enabling your business to operate smoothly without IT disruptions.
Office 365 Services
Maximize productivity and collaboration with our Office 365 Services. BELNIS manages Office 365 for your organization, supporting secure email, file sharing, and collaborative tools. We help you make the most of Office 365, ensuring a seamless experience that enhances team communication and accessibility.
VoIP Phone Systems
BELNIS's VoIP Phone System Services deliver cost-effective, reliable communication with features like call forwarding, voicemail-to-email, and video conferencing. Scalable and secure, our VoIP systems integrate seamlessly with your IT infrastructure, ensuring your team stays connected anywhere.
Here's What Our Clients Are Saying About Our Services:
★★★★★
“BELNIS has given us the confidence to grow with secure and reliable IT systems.”
-- Robbie Sutkay, CEO, Pharmacy Data Solutions
“Responsive, Reliable, and Keeps Us Focused on Growing Our Business"
--Tony Goodman, COO, Board Member, Adial Pharmaceuticals
Frequently Asked Questions (FAQs)
What does your managed services plan include?
Our recommended plan includes 24/7 monitoring, data backup, cybersecurity protection, helpdesk access and infrastructure management.
Do you support cloud platforms like Microsoft 365 or SharePoint?
Yes. We offer full support for Microsoft 365, Teams, SharePoint, and other collaboration tools—plus secure cloud migrations.
How fast is your IT support?
Can you support industry-specific software?
Absolutely. We support CAD tools like AutoCAD and SolidWorks, accounting platforms, ERP systems, on-premise systems, and more.
What’s your pricing model?
We offer fixed-fee, all-inclusive pricing. Optional add-ons are available based on your risk and compliance needs.
